301-990-1291 atlanticmaids@msn.com

FAQs


Are you insured and bonded?
Our insurance is the best available, and we carry full liability and bond insurance. If you’d like, we will send you a certificate validating our insurance.
 
 
Must I be at home when you clean?
It’s your choice, you can leave your key, along with the alarm code… if needed, with our office. Many of Atlantic Maids’ customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.
 
 
How do you protect my keys?
Your key is secured in a locked key storage device to which only The Atlantic Maids managers have access. The key is issued to the team leader on the day of your cleaning. The team leader returns the key at the end of the day and management returns it to the secured container. In the unlikely event your key is lost, we’re even insured for key replacement and re-keying your locks.
 
 
How many people will clean my home?
We work in teams of two. Two-person teams prove to be the most efficient because each employee can concentrate on a specific task while in your home. Depending of the day schedule, we may add an additional person to our team to meet the customers demand.
 
 
Will I always have the same team?
Yes you will always have the same team, barring special circumstances, vacations, and/or time off requested by our staff.
 
 
Are teams trained and supervised?
Team members are trained before they’re permitted to enter your home. Training continues as we learn about new products/methods and to reinforce prior training. Each team includes a Team Leader to see that cleaning tasks are correctly completed. Managers make periodic visits to homes to ensure we’re meeting service commitments. We even have a person dedicated to Quality Assurance and Training
 
 
What if I would like something cleaned that is not part of your system?
Atlantic Maids offers a wide variety of additional home services and special projects that can be tailored to your exact needs. See our website www.atlanticmaids.com for details, or call our office at 301-990-1291.
 
 
Do I need to provide my own cleaning products?
Atlantic Maids will always arrive at your home in one of our company-marked vehicles with our own eco-friendly cleaning products and equipment. Our products are environmentally-friendly and are safe for small children and pets. If you prefer to use your own brand of supplies, you may leave them out for us to apply with our cleaning services.
 
 
What type of cleaning products do you use?
We use branded products, that are Green Seal® approved from suppliers your know and trust:  Proctor & Gamble, Eco Lab, and Daycon.
 
 
Is your work guaranteed?
All work performed by Atlantic Maids is backed by a 100% Satisfaction Guarantee. Should you find yourself unsatisfied with the work we’ve done in your home, simply call our office within 24 hours from the time of your cleaning, we will return to re-clean that area at no additional charge!
 
 
How do I pay for your services?
First time customers must pay in advance, at PAY ONLINE via PayPal®, to reserve your cleaning appointment. Recurring customers may pay by cash, personal check or credit cards. We provide Auto Pay service, which requires a credit card on file for automatic payment on the day of your cleaning service, and as back-up in case you are unable to leave a payment.
 
 
When do I pay for your services?
Like other professional services, payment is always due at time when services are provided. We accept payment by check, cash, or credit card. To avoid late fees (non-payment fee of $15.00, late payment fee of $35.00, or returned check fee of $50.00) we ask that all of our recurring customers leave a credit card on file to enroll in our Auto-Pay option. Fist time customers must PAY ONLINE via PayPal®, with a deposit to reserve your cleaning appointment or pay with cash the day of your cleaning.
 
 
What happens if I have a pet?
We ask that you keep pet(s) in a designated area, so your cleaning team can clean without interference and/or safety concerns.
 
 
What is your cancellation policy?
We understand that things may come up and you may need to change your schedule. If it becomes necessary to cancel and/or skip your cleaning appointment, we kindly ask for (2) business days notice. If we don’t receive (2) business days notice and/or can’t access your home the day of your scheduled cleaning… 50% percent of your regular cleaning rate will be assessed.
 
 
What happens if my regular cleaning day falls on a Holiday?
If you’re regular cleaning day falls on a schedule holiday for Atlantic Maids, our Office Manager will call you and attempt to reschedule for the day before, or after a holiday. Otherwise, we will find another mutually convenient time for your home to be cleaned.
 
 
Can we hire one of Atlantic Maids staff members?
Our employees are very important to us, and we spend valuable resources to train and maintain their employment with us. A $2,500.00 fee will be charged to any client who hires any staff member of Atlantic Maids cleaning service while they are employed with our company. Our staff members also sign a Non-Compete clause that extends the assessment to 1 year following the staff last day of employment with Atlantic Maids.
 
 
What happens if someone damages something in my home?
Atlantic Maids is a fully bonded and insured cleaning company. Our limits of liability are set at ten (10) times the cost of the regular service charge for one appointment. We MUST receive notification within 24 hours of your service to be eligible for reimbursement. Any claim must be submitted with receipts, may be prorated, and exclusions will apply. Items that are typically excluded from coverage include but not limited to; cash, jewelry, art, antiques, and electronics. If you have any irreplaceable collectable or expensive objects, we ask that those items be properly secured or put away in order to avoid accidents, or loss of those items.
 
 
Can I Tip my cleaning team?
Tipping is not necessary, but with many service professionals, tipping is greatly appreciated and a nice way to show gratitude for a job well done. If you elect to tip your maids for each cleaning then $5 per cleaner or 10% to 15% of your total charge is appropriate, and it should be split between all cleaners. Even if you opt not to tip each time, you may want to include a tip in your check, during the holiday season. In either case, the tip is more of a thank you bonus.
 
 
Are you insured and bonded?
Our insurance is the best available, and we carry full liability and bond insurance. If you’d like, we will send you a certificate validating our insurance.
 
 
Must I be at home when you clean?
It’s your choice, you can leave your key, along with the alarm code… if needed, with our office. Many of Atlantic Maids’ customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.
 
 
How do you protect my keys?
Your key is secured in a locked key storage device to which only The Atlantic Maids managers have access. The key is issued to the team leader on the day of your cleaning. The team leader returns the key at the end of the day and management returns it to the secured container. In the unlikely event your key is lost, we’re even insured for key replacement and re-keying your locks.
 
 
How many people will clean my home?
We work in teams of two. Two-person teams prove to be the most efficient because each employee can concentrate on a specific task while in your home. Depending of the day schedule, we may add an additional person to our team to meet the customers demand.
 
 
Will I always have the same team?
Yes you will always have the same team, barring special circumstances, vacations, and/or time off requested by our staff.
 
 
Are teams trained and supervised?
Team members are trained before they’re permitted to enter your home. Training continues as we learn about new products/methods and to reinforce prior training. Each team includes a Team Leader to see that cleaning tasks are correctly completed. Managers make periodic visits to homes to ensure we’re meeting service commitments. We even have a person dedicated to Quality Assurance and Training
 
 
What if I would like something cleaned that is not part of your system?
Atlantic Maids offers a wide variety of additional home services and special projects that can be tailored to your exact needs. See our website www.atlanticmaids.com for details, or call our office at 301-990-1291.
 
 
Do I need to provide my own cleaning products?
Atlantic Maids will always arrive at your home in one of our company-marked vehicles with our own eco-friendly cleaning products and equipment. Our products are environmentally-friendly and are safe for small children and pets. If you prefer to use your own brand of supplies, you may leave them out for us to apply with our cleaning services.
 
 
What type of cleaning products do you use?
We use branded products, that are Green Seal® approved from suppliers your know and trust: Proctor & Gamble, Eco Lab, and Daycon.
 
 
Is your work guaranteed?
All work performed by Atlantic Maids is backed by a 100% Satisfaction Guarantee. Should you find yourself unsatisfied with the work we’ve done in your home, simply call our office within 24 hours from the time of your cleaning, we will return to re-clean that area at no additional charge!
 
 
How do I pay for your services?
First time customers must pay in advance, at PAY ONLINE via PayPal®, to reserve your cleaning appointment. Recurring customers may pay by cash, personal check or credit cards. We provide Auto Pay service, which requires a credit card on file for automatic payment on the day of your cleaning service, and as back-up in case you are unable to leave a payment.
 
 
When do I pay for your services?
Like other professional services, payment is always due at time when services are provided. We accept payment by check, cash, or credit card. To avoid late fees (non-payment fee of $15.00, late payment fee of $35.00, or returned check fee of $50.00) we ask that all of our recurring customers leave a credit card on file to enroll in our Auto-Pay option. Fist time customers must PAY ONLINE via PayPal®, with a deposit to reserve your cleaning appointment or pay with cash the day of your cleaning.
 
 
What happens if I have a pet?
We ask that you keep pet(s) in a designated area, so your cleaning team can clean without interference and/or safety concerns.
 
 
What is your cancellation policy?
We understand that things may come up and you may need to change your schedule. If it becomes necessary to cancel and/or skip your cleaning appointment, we kindly ask for (2) business days notice. If we don’t receive (2) business days notice and/or can’t access your home the day of your scheduled cleaning… 50% percent of your regular cleaning rate will be assessed.
 
 
What happens if my regular cleaning day falls on a Holiday?
If you’re regular cleaning day falls on a schedule holiday for Atlantic Maids, our Office Manager will call you and attempt to reschedule for the day before, or after a holiday. Otherwise, we will find another mutually convenient time for your home to be cleaned.
 
 
Can we hire one of Atlantic Maids staff members?
Our employees are very important to us, and we spend valuable resources to train and maintain their employment with us. A $2,500.00 fee will be charged to any client who hires any staff member of Atlantic Maids cleaning service while they are employed with our company. Our staff members also sign a Non-Compete clause that extends the assessment to 1 year following the staff last day of employment with Atlantic Maids.
 
 
What happens if someone damages something in my home?
Atlantic Maids is a fully bonded and insured cleaning company. Our limits of liability are set at ten (10) times the cost of the regular service charge for one appointment. We MUST receive notification within 24 hours of your service to be eligible for reimbursement. Any claim must be submitted with receipts, may be prorated, and exclusions will apply. Items that are typically excluded from coverage include but not limited to; cash, jewelry, art, antiques, and electronics. If you have any irreplaceable collectable or expensive objects, we ask that those items be properly secured or put away in order to avoid accidents, or loss of those items.
 
 
Can I Tip my cleaning team?
Tipping is not necessary, but with many service professionals, tipping is greatly appreciated and a nice way to show gratitude for a job well done. If you elect to tip your maids for each cleaning then $5 per cleaner or 10% to 15% of your total charge is appropriate, and it should be split between all cleaners. Even if you opt not to tip each time, you may want to include a tip in your check, during the holiday season. In either case, the tip is more of a thank you bonus.