Policies & Disclaimers
If you wish to wait for your maids to give them access into your home, please realize that we can only give arrival times of two (e.g. 8 am -10 am, 10 am – 12 pm, 12 pm – 2pm, or 2pm – 4pm) hour windows . Many things can affect our schedules, such as cancellations, inclement weather, lockouts, traffic, or customers adding services. We want to save you time, not make you waste it waiting for us to arrive. Leaving a key at the Atlantic Maids office is the most efficient way for us to provide you great recurring service.
Cancellation & Schedule Changes
We understand there may be time when you have a change of plans and it becomes necessary to cancel and/or skip you’re scheduled cleaning. We need 48 hour advance notice to reschedule or cancel your scheduled cleaning. If no prior notice is given to us, and we send a team out, you will be charge a cancellation fee of Fifty (50%) percent of cost to clean, and will be billed to your account/credit card for the service that would have been performed. You cleaning is based on the frequency of the scheduled cleaning, as outlined in your estimate…. If you skip any regular scheduled cleanings, you will be charged for the higher service fee the subsequent cleaning. If your schedule cleaning falls on a major holiday, or there is inclement weather, we will call you to reschedule your cleaning for a more convenient time slot.Customers For recurring customers scheduling a cleaning service; a) you may leave a credit card on file, b) make a payment (www.atlanticmaids.com) online through PayPal®, or c) leave check/cash on the day of your cleaning appointment. As always, we appreciate advance notice for a cancellation, and if you cancel without five (5) business days advance notice, you will be charged 50% percent for your normal cleaning cost.
For new customers scheduling a cleaning service please make either a)a payment (www.atlanticmaids.com) online through PayPal® via your credit card to reserve your cleaning appointment, b) leave cash the day of your cleaning service. For your convenience you can always access our website (www.atlanticmaids.com) and make a $50.00 dollar deposit, via credit card through PayPal®. We require five (5) days advance notice for a cancellation, and if you cancel without five (5) business days advance notice your deposit will be used towards the cancellation fee.
Green Cleaning and the Environment
Atlantic Maids® is fully committed to “Green Cleaning” solutions for protecting your family, pets, and the environment. When you choose our “Green Cleaning Process” with us, you can expect healthiest cleaning products, prevention of cross contamination, and allergen control equipment. We use environmentally approved “Green Seal® products, Microfiber® cloths, and Carpet & Rug Institute® certified equipment.
Keys, Alarm Systems, and Lock-Outs
Most of our customers provide us with a key to their home to ensure uninterrupted service, and avoid lock-out fees. Keys are kept secured at our office. If for any reason you are not home during your scheduled cleaning, and/or we do not have access to your home upon our arrival time, then a fee of Fifty (50%) percent of the cost to clean, and will be billed to your account/credit card for the service that would have been performed. If you have an alarm system at your home and it is simple to operate, you can give instructions on its operation to our Atlantic Maids® office. However, if your alarm system is complicated, we prefer that your alarm be deactivated on the day of the cleaning. If you choose to provide us with instructions for arming and/or disarming your security system, we will not be responsible for any alarms that may be set off, and/or cost associated with operating the security system.
Late, Non Payment, Return Check/ NSF Fees
A $15.00 dollar Non Payment fee will be incurred for any payment not made on the scheduled day of service, A $35.00 dollar NSF/Returned Check fee for returned checks, and a $35.00 Past Due fee for all outstanding balances over 10 days.
Non-Solicitation Referral Fee for Hiring of our Employees
This non-solicitation agreement is entered into by and between Atlantic Maids® and the customer, as condition for using our professional cleaning services. I understand that Atlantic Maids® has invested considerable time, money, training, and development of their employees and that under no circumstance will I knowingly engage in a direct, or indirect working relationship with any employee of Atlantic Maids®. The customer understands and agrees to pay Atlantic Maids® a training and service referral fee of $2,500.00 dollars, if any breach of this non-solicitation agreement achieved, and the customer hires our employees with a year following the employee’s last day with Atlantic Maids®.
Additionally, the employee also has a legally binding Non-Compete & Non-Interference Agreement with Atlantic Maids® that extends the arrangement to one year following the last day of employments with Atlantic Maids®.
Atlantic Maids® is open during normal business hours Monday through Friday from 8 a.m. to 5 p.m. We will promptly respond to voicemails and emails that we receive after-hours, during the next business day.
Payments are always due at time of service. Atlantic Maids® gladly accepts all major credit cards (Visa, Master Card, American Express, Discover) cards. All customers are required to leave a major credit card number on file to reserve your cleaning appointment, and as a back-up in case you forget to leave cash/check on the day of your cleaning. Credit Cards will not be billed, until the day of your cleaning, after the service has been completed. Customer may also elect to pay directly, via PayPal®, through our website online and payments must be made the day before your schedule cleaning date.
Price Increases & Estimates
Because the cost of doing business rises annually, Atlantic Maids® reserves the right to adjust recurring cleaning rates on an annual basis. Customers will be provided at least 30 days’ notice, prior to any rate increases, and we take very seriously how any increase may affect our customer. Atlantic Maids® also reserves the option to adjust initial cleaning Estimates, based on maintenance level required for your particular home during our first entry cleaning. Estimates are valid for 30 days only, from the date we submitted your estimate.
Property Damage and Accident Policy
We treat your home with great care, but some accidents due occur; therefore we ask that if you have any irreplaceable, collectable, antiques, or expensive objects, we ask that those items be properly secured or put away in order to avoid accidents, or loss of those items. Atlantic Maids® is not responsible for damage due to faulty installation, light fixtures, ceiling fans, pictures, or improperly secured items. Please inform us of any items in your home that require this type of attention. The cleaning crew will notify the client of any accidental damage that occurs during each job. In the event the client notices any other loss/damage we are not aware of in the house, as an result of your cleaning service, the client must notify Atlantic Maids® of any incident within (2) days after service to be considered for reimbursement. Atlantic Maids® reserves the right to deny and reimbursement if the above conditions are not meet satisfactorily.
Atlantic Maids is fully licensed, bonded, and insured.
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, Atlantic Maids® backs all of its work with a 100% Satisfaction Guarantee. If you are not completely satisfied with the work we have performed, please call our office within 24 hours of the cleaning. We will be happy to re-clean whatever area is in question, for free, until you are completely satisfied. Our guarantee is part of our commitment to our customers. We want our customers to be satisfied with the work we perform, and we welcome feedback and comments to help us increase customer satisfaction. Please fill out our Quality Survey after your cleaning, to provide us feedback, so we can maintain a high level of service.
Safety Atlantic Maids® employees are very important to us and we are very serious about keeping them safe. They do not use ladders, remove their shoes, move, slide, and/or lift anything heavier than 25 lbs. These types of activities put our employees in danger of back injury, or could even damage your flooring. If you would like us to clean behind appliances like a fridge, oven or sofa, please move it prior to the cleaning to allow access to the desired area. For their safety and to comply with Federal OSHA regulations, our cleaning technicians are prohibited from using ladders, other than ladders provided by the company, and are instructed to wear shoes in your home.
Tips and Gratuity
Tipping is not necessary, but with many service professionals, tipping is greatly appreciated and a nice way to show gratitude for a job well done. If you elect to tip your maids for each cleaning then $5 per cleaner or 10% to 15% of your total charge is appropriate, and it should be split between all cleaners. Even if you opt not to tip each time, you may want to include a tip during the holiday season. In either case, the tip is more of a thank you bonus.
Gift Card Disclaimer
Note: This card is not a credit card and is subject to Atlantic Maids® terms and conditions. The gift card is only redeemable for cleaning services offered by Atlantic Maids® it is Non-Refundable, Non-Transferrable, and Non-Returnable for credit or cash value. Offer is not valid with any other offers and program can be withdrawn with, or without notice. This gift card will not be replaced if lost or stolen and the user will not be issued any cash back value. Additional guidelines may apply.
New and Existing Customer Disclaimer
Note: Any purchases for services provided by Atlantic Maids® over the Internet will be subject to all fees, taxes, terms and conditions as set forth by the applicable laws, agreements, and guidelines that are stipulated by providers. Atlantic Maids® will not be held liable for any possible, consequential or inadvertent misrepresentation.
Refer A Friend Promotional Offer
Recommend Atlantic Maid® to a friend, and received a one-time $25.00 dollar credit, off your next routine cleaning service after your friend uses Atlantic Maid® cleaning services. If your referral is a recurring cleaning services, we offer $50 dollar Atlantic Maids Gift Card, or American Express Gift. Complete the form on our website (www.atlanticmaids.com) and submit to our offices. Please allow 5-10 business days for credit to appear on your account, and/or for credit card to arrive through the mail.
This website is provided “as is” without any representations or warranties, express or implied. Atlantic Maids® makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the foregoing paragraph, Atlantic Maids® does not warrant that: a) this website will be constantly available, and/or available at all; b) the information on this website is complete, true, accurate or non-misleading. Nothing on this website constitutes, or is meant to constitute, advice of any kind. [If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.]
Limitation of Liability
Atlantic Maids® will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: a) to the extent that the website is provided free-of-charge, for any direct loss, b) for any indirect, special or consequential loss; or c) for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if Atlantic Maids® has been expressly advised of the potential loss.
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Atlantic Maids® liability in respect of any: a) death or personal injury caused by Atlantic Maids® negligence, b) fraud or fraudulent misrepresentation on the part of Atlantic Maids®, or c) matter which it would be illegal or unlawful for Atlantic Maids® to exclude or limit, or to attempt or purport to exclude or limit, its liability.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.
Other parties You accept that, as a limited liability entity, Atlantic Maids® has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Atlantic Maids® officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Atlantic Maids® officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Atlantic Maids®
Unenforceable provisions If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.